In short
- Start with the Google Business Profile: it is where most local customers see you first.
- Then the website, reviews, listings and tracking, in that order.
- Most of the list is free and can be done by the owner.
- A short monthly routine keeps it from slipping.
Google Business Profile
- The profile is claimed and verified.
- The business name is exactly your real name, with nothing added.
- The primary category is the most specific accurate one.
- Secondary categories are added where they genuinely apply.
- The address is right, or hidden, with service areas set, if you travel to customers.
- Opening hours are correct, with special hours for bank holidays.
- The phone number is a local one that is answered.
- The website link goes to the most relevant page.
- Every service is listed, in customers’ words.
- The description says what you do, for whom and where.
- There are at least ten recent, real photographs.
- There is only one profile for the business.
Website
- Each service has its own page.
- Each place you genuinely serve has its own page, written about that place.
- Every page has a clear title saying what and where.
- Your name, address and phone number are on every page, as text.
- The phone number can be tapped to call.
- There is an obvious way to enquire on every page.
- The site is easy to read and use on a phone.
- Pages load quickly.
- The site uses https.
- No two pages target the same search.
- Business details are marked up with structured data.
- Old page addresses redirect to current ones.
Reviews
- You ask every customer for a review.
- You have a direct review link or QR code.
- You have had new reviews in the last month.
- Every review has a reply.
- You have never offered a reward for a review.
Listings and links
- Your details are identical on the main directories.
- Old addresses and phone numbers have been corrected everywhere.
- You are listed on the directories that matter in your trade.
- You have a Bing Places listing.
- Suppliers, associations or local organisations link to you.
Tracking
- Google Search Console is set up.
- Analytics is installed, with consent or the right to object handled properly.
- Calls and enquiry forms are counted.
- You know which pages produce enquiries.
Every month
- Add new photographs to your profile.
- Reply to new reviews.
- Check Search Console for problems.
- Check hours before any bank holiday.
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